Darwin, Australia
I'm Prashil Koirala — an ICT Support Engineer in Darwin helping people stay productive across their devices, accounts, Microsoft 365 services, identity, and everyday connectivity. I provide practical on-site and remote support across Darwin and regional Northern Territory, with patient troubleshooting, clear communication, and dependable follow-through.
Currently supporting
Calm support. Clear communication.
Reliable outcomes.
Selected experience
Emerge IT
Supporting users and endpoints across Darwin and remote East Arnhem Land communities with practical troubleshooting, clear communication, and a focus on keeping essential work moving.
Parentiv
Led delivery ceremonies, Jira workflows and stakeholder communication while supporting onboarding, access and internal helpdesk needs.
Parentiv
Built Android, iOS, web and administration experiences with Flutter and Dart, backed by Firebase and Google Cloud.
My journey
I moved to Australia in search of opportunity—to deepen my education, grow through new challenges, and build a career where technology makes a practical difference for people.
Toolkit
Methodical troubleshooting across devices, software, accounts, connectivity, and everyday user issues.
Responsive endpoint care, onboarding, access assistance, remote guidance, and clear user communication.
Accurate ticket notes, practical documentation, recurring-issue awareness, and dependable follow-through.
Tools & platforms
A Microsoft-first toolkit for supporting users, managing endpoints, resolving access issues, and keeping workplace technology moving.
Client satisfaction
positive customer reviews
presented anonymously
Prompt work!
Thanks for the impressive work, Prashil!
Quick response, efficient assistance, lovely staff.
Thank you for actioning my request to upgrade my computer.
Prashil does a great job for our team.
The IT technician was so good at his work.
Feedback collected through verified support reviews and anonymised to remove people, organisations, ticket details, and identifying references.
ACS + Skillsoft
My credential wallet reflects continuous development across technical support, modern IT, delivery, and professional effectiveness—issued through Skillsoft and the Australian Computer Society.
About me
I bring together hands-on technical support, software development, and delivery leadership. My support work reaches users across Darwin and remote communities throughout East Arnhem Land, where dependable technology and clear communication make a meaningful difference.
Based in Darwin, I hold a Master of Information Technology from Charles Darwin University and a Bachelor of Science in Computer Science and Information Technology from Tribhuvan University.
I'm at my best when I can listen carefully, make a technical problem feel manageable, and leave the person—and the system—in a better place than I found them.